BUSINESS
SIGN GALLERY
How long does it take to get a sign?
What shippers do we use?
What does shipping cost?
What if no one is home at time of delivery?
What type of box does the sign come in?
What must happen when the sign arrives?
What if the sign arrives broken? Is there a time limit to put in a breakage claim?
What precautions should be taken during installation?
What if the sign breaks while being installed?
How long will the sign last?
How far will you go to satisfy a customer?
How long does it take to get a sign?
Signs are produced and ready for shipping in 4 weeks or less. Add 7
days for shipping in North America and 10-14 days for International orders.
"RUSH" order service is available in North America only at this time and promises
the sign will be ready for shipping in four days or less!
What shippers do we use?
We use UPS, Canpar, FedEx, Express Post (Canada), and Express Mail (U.S.A.)
What does shipping cost?
To make things simple, we charge flat shipping rates:
What if no one is home at time of delivery?
All of our shipments require confirmation of delivery by signature. This
means that if no one is available at time of delivery, a notification card
with instructions is left. If the parcel is not picked-up within the
prescribed period of time it is returned to us. Additional shipping charges
can be incurred on returned shipments. [Back to Top]
What type of box does the sign come in?
We have designed special "environment friendly" shipping boxes utilizing recycled cardboard and an ingenious
method of suspending your sign in the center of the box, thereby reducing risk of damage. Breakage is rare but it
can happen, approximately 1 in 1,120. [Back to Top]
What must happen when the sign arrives?
Upon receipt of your sign you must remove it from the box and make sure it has arrived in perfect condition. [Back to Top]
What if the sign arrives broken? Is there a time limit to put in a breakage claim?
If the sign was damaged in shipping, you must notify us within 48 hrs. of delivery by phone, fax, or e-mail and we
will immediately commence production of an identical replacement sign COMPLETELY FREE OF CHARGE. [Back to Top]
What precautions should be taken during installation?
Approximately 1 in 1,400 signs is broken by the installer. There are no defects in the stone or defects that
occur during manufacture that can cause the sign to break. In each case it was either because the wall it was
being attached to was uneven and no shims were used (stone does not bend) or the mounting screws were
over-tightened. The tag that comes attached to the bag containing the mounting hardware says
"CAUTION do not over-tighten screws. Hand tighten only." [Back to Top]
What if the sign breaks while being installed?
If the sign breaks when it is being installed, this is beyond our control. However, it is our desire to keep our
customers happy. Therefore, if you break your sign within 30 days of delivery and notify us by phone we will
replace your sign with an identical one on a 50/50 cost sharing basis plus shipping.
We will honor this guarantee only once. We've never needed to do it twice. [Back to Top]
How long will the sign last?
Provided you don't drop it installing it.... the stone and the carved image could last for millions of years.
If part of your sign was painted, we use only monument grade enamels for durability. If you selected genuine
23kt gold leaf, even with exposure to acid rain, you should enjoy 25+ years of gleaming gold before it needs
regilding. Genuine gold endures longest when it is not touched. [Back to Top]